Privacy Policy

Privacy Policy

 

Privacy Policy for RED LEMON PET

Effective Date: December 26, 2024

RED LEMON PET (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our online pet store located in the United Arab Emirates (UAE). By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information that you provide to us when you:

  • Create an account or make a purchase on our website.
  • Sign up for our newsletter, promotions, or updates.
  • Contact customer support or interact with us in any other way.

The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details.
  • Technical Data: IP address, browser type, device information, location data, and usage details via cookies and other tracking technologies.
  • Transaction Data: Purchase history, order details, payment history, and communication with us.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, delivery, and customer support.
  • Communication: To send you order confirmations, shipping notifications, customer support responses, and marketing communications (with your consent).
  • Improvement of Services: To enhance your shopping experience, customize content, and improve the functionality of our website.
  • Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal requests from authorities.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. This allows us to provide a more personalized experience and improve our website’s functionality.

  • Cookies: Small files stored on your device to remember your preferences, login details, and improve site performance.
  • Web Beacons and Pixels: Used for tracking user interactions and measuring the effectiveness of our advertising.

You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal data with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors and service providers who assist us in operating our business (e.g., payment processors, shipping partners).
  • Legal Requirements: We may disclose your personal information if required by law, in response to legal requests, or to comply with a legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the laws of the UAE and other relevant jurisdictions, you have certain rights regarding your personal information, including:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email/contact].

8. International Transfers

By using our services, you consent to the transfer of your personal data to countries outside the UAE. While we take steps to protect your information, please be aware that the laws regarding data protection may vary from those in your country of residence.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us