Delivery Policy for RED LEMON PET

Effective Date: December 26, 2024

At RED LEMON PET, we strive to provide fast and reliable delivery of our pet products. Please review the following details regarding our delivery process:

Region	Delivery Time	Shipping Charges
Dubai & Ras Al Khaimah (RAK)	Processed in 24-48 hours	Free Shipping *T&C Apply
Other Emirates	Allow up to 72 hours	Delivery charges may apply (varies by emirate)

Important Notes:

• Bulk Buy Business Model: As we operate on a bulk-buy business model, please allow a little extra time for delivery. We work with very low margins to pass on savings to our customers, so occasionally, there may be slight delays in processing or delivery.

• Delivery Delays: While we make every effort to meet our advertised delivery times, we cannot guarantee the exact delivery date. By making a purchase from RED LEMON PET, you acknowledge and accept that occasional delays may occur. We will not refund any order for late delivery, and we ask for your understanding regarding this matter.

• Out of Stock (OOS) Items: If any item in your order is out of stock, a full refund will be processed without contest for that item. The out-of-stock (OOS) items will be clearly marked on your final invoice. Refunds for out-of-stock products may take up to 7 working days to process.

Thank you for shopping with RED LEMON PET! If you have any questions or need further assistance, please do not hesitate to contact us.